Privacy policy
Last updated: 11/10/2024
At Vaultedgels.com.au, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal identification information (such as name, email address, phone number, and mailing address)
- Payment information (such as credit card details, billing address, or PayPal account)
- Browser and usage data (such as IP address, browser type, device information, and cookies)
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you regarding your purchases or inquiries
- Improve our website and enhance user experience
- Provide customer support
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your information with:
- Service providers (e.g., payment processors, shipping companies) to facilitate transactions and deliveries
- Legal authorities if required by law to comply with legal obligations
4. Cookies and Tracking
Vaultedgels.com.au uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us recognize your preferences, track website traffic, and improve site functionality. You can control your cookie settings via your browser.
5. Data Security
We implement security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Opt-out of marketing communications at any time
- Request information about how your data is being used
If you would like to exercise any of these rights, please contact us at vaultedgelsinformation@gmail.com
7. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated date.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Vaultedgels.com.au
Email: vaultedgelsinformation@gmail.com
9. Shipping Information
- Domestic Shipping (Australia): We aim to process and ship orders within 1-2 business days. Delivery times may vary based on location but generally range from 1-5 business days.
- International Shipping: International orders are subject to customs, duties, and shipping fees. Delivery times for international orders vary but typically range from 7-21 business days.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the items ordered.
- Tracking: You will receive a tracking number via email once your order has shipped.
10. Return Policy
- Return Period: You may return any unused, unopened item within 7 days of purchase for a full refund. ONLY IF the item is damaged, defective, incorrect or proven inauthentic. Items must be returned in their original packaging.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective, damaged, incorrect or proven inauthentic. We recommend using a tracked shipping method for your return to ensure it arrives safely.
- Refunds: Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be credited to your original payment method.
- Exchanges: We DO NOT offer exchanges on items that are NOT defective, damaged, incorrect or proven in authentic. Shop wisely.